SALES CONDITIONS AGREEMENT
For the payment out of China Mainland, please use PayPal. For payment inside of China Mainland, please chose AliPay. You also can pay by your credit card though those two payment system if you don’t have PayPal or AliPay account. If you have any question with the payment, please contact us. Bank transfer or check are both acceptable.
We strive to ship your order as quickly as possible. Shipments are normally using a minimum of an Express Service. We offer the free shipment service in China mainland.
Shipments cannot be made to a PO box.
Note: We assure all customers that we inspect all items thoroughly before they leave the studio. We are trained to carefully pack your items in the appropriate manner to ensure a safe arrival. If your package has arrived and is not to your satisfaction, please contact us as soon as possible.
ATTENTION INTERNATIONAL CUSTOMERS
We cannot guarantee shipping prices with international shipments. Once your order is placed, we will email you with a shipping rate based on your order. You will be asked to confirm this charge before your order is processed. LuChi Master Studio of Glass does not take responsibility for duties or related charges that may occur with international shipments including the tax in your country.
International customers should enter their complete address information and telephone number in the comment section of the order. This ensures the timely and accurate delivery of your merchandise.
If for any reason you are dissatisfied with a purchase, we will gladly refund your money or send you a replacement. Please email us at [email protected] Please let us know what the problem is and the best way to contact you.
The Shops will accept returns of merchandise up to 7 days after receive. All returns require the original packing materials and are subject to the approval of the shop. The studio will not pay for any shipment of returns.
Please send all returns to:
LuChi Master Studio of Glass
103 No.95 Jianhao Rd
Attn: Customer Service